Articles & Insights
Practical Takes on Quality & Problem Solving
Real-world articles on complaint handling, defect prevention, and building stronger quality systems — written for people who deal with these things every day.
Manufacturing Quality Blog — 8D Reports, Root Cause Analysis & Complaint Handling
How to Reduce Customer PPM in Automotive: A Step-by-Step Guide for Suppliers
Published on: 02/07/2026
Learn practical steps to reduce customer PPM in automotive manufacturing — from containment to root cause analysis and sustainable corrective action.
corrective actionroot cause analysiscontainmentcustomer complaintIATF 16949supplier quality
When Your Customer Has Already Said No — Reopening a Closed Quality Claim
Published on: 25/05/2026
How to reopen a rejected 8D report after the customer has said no twice. Five moves — language, structure, evidence, pre-meet, fresh send — that work.
8Dquality engineeringsupplier qualityroot cause analysismanufacturingIATF 16949
How to Write an 8D Report: Step-by-Step Guide with Example
Published on: 14/05/2026
A complete step-by-step guide to writing an 8D report that your customer will accept — covering all 8 disciplines, with a worked example from a real automotive case.
8D reportcorrective actionroot causecontainmentD0–D8problem solvingcustomer complaintOEMTier 1 supplierIATF 16949
